Help Center


Order Payment

Which payment methods do you offer?

We accept PayPal,Visa,Master card,American Express,Shop Pay,Apple Pay,Google Pay.

Why did my payment fail?

Some reasons for failed payments:

1.You filled up the wrong SMS confirmation code sent by the bank.

2.Your payment account balance is not enough.

3.To prevent fraud and other fraudulent activities, we use a risk management system to perform security checks on payment transactions. Card issuers also conduct card security checks when processing transactions. If payment is suspected, the transaction will be closed and the payment will fail.4.Poor network connection.

Order canceling

Can I cancel my order?

If you’d like to make any changes to your recently completed order, send us a note to Brigii Customer Support as soon as possible. Our fulfillment center processes orders efficiently, you are not able to cancel your order once it’s shipped.If the package has not been shipped out, we will cancel your order. This processing will take 1-2 business days.


Can I return the order if I received the product? If so, who is responsible for return shipping costs?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Customer needs to bear the shipping cost if the product has no quality issues.


How can I get a refund for my canceled or returned order?

Canceled order: The payment will be refunded within 5 business days after the process is completed. 

Order rejection: If your order has been rejected, we will refund your payment within 5 business days.

Returned order: Once your return product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For more detail about return and refund policy. Please via Return&Refund

Shipping Info

Do you offer free shipping?

We do offer free shipping for our product in US area (not including replacement accessories).

What is your shipping method?

We will select the most suitable warehouse and carrier company, such as Amazon FBA, USPS, UPS, FedEX etc. According to the shipping address.

Can I change the shipping address or other information after the order is placed?

Sorry, the order cannot be revised or changed if the order has been shipped.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

What countries do you ship to?

Sorry, currently we only ship in US area.

For more detail about shipping and delivery policy, please via Shipping&Delivery

About Brigii Family

How can I be a Brigii Family member?

You just need to regisiter your account by simply click the follwing link and fill out the relative information:

Are there any benefits after joining in Brigii Family?

Becoming a brigii family member, you can extend the time of the return and warranty.

What can I do if I forget my password?

You can retrieve your password from this page:

Please click the link for more details: Brigii Family

Products Guide

I lost my user manual. How can I get a new one?

The instruction is in the product box, please keep it properly for future reference. Or you can find the user manual on this link: