Help Center

FAQs

Order Payment:


  • Which payment methods do you offer?

We accept PayPal,Visa,Master card,American Express,Shop Pay,Apple Pay,Google Pay.


  • Why did my payment fail?

Some reasons for failed payments:

1.You filled up the wrong SMS confirmation code sent by the bank.

2.Your payment account balance is not enough.

3.To prevent fraud and other fraudulent activities, we use a risk management system to perform security checks on payment transactions. Card issuers also conduct card security checks when processing transactions. If payment is suspected, the transaction will be closed and the payment will fail.

4.Poor network connection.


Order canceling:


  • Can I cancel an order?

Processing will take 1-2 business days. 

If you’d like to make any changes to your recently completed order, send us a note to Brigii Customer Support as soon as possible. 

Our fulfillment center processes orders efficiently, you are not able to cancel your order once it’s shipped.


Refunds:


  • How can I get a refund for my canceled or returned order?

Order cancel: The payment will be refunded within 1-2days after the process is completed. 

Order rejection: Refunds will be processed within 7 days after we receive your package. 

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Order delivery:

  • Can I change the shipping address or other information after the order is placed?
If you entered the wrong address or other information, please contact our Customer Support. Currently, we only provide shipping in USA area.
  • Do you offer free shipping?
Yes, we provide free shipping for our customer who have purchased our products (except accessories).
  • What is your shipping method?
Amazon is our logistics partner to ship out Brigii products. They will choose the carrier that works best for our customers. Carriers they partner with include USPS, UPS, and FedEx.
  • Can I specify a delivery time or day?
Amazon as our logistics partner to ship out Brigii products, may not. We normally will process your order with in 1-2 business days.

Return:

  • Can I return the order if I received the product? If so, who is responsible for return shipping costs?

Brigii will take a 30-day free money-back guarantee. Brigii is responsible for return shipping costs.

How to join in

  • How can I be a Brigii Family member?

Please fill out the relative information after you click this page:

https://www.brigii.com/account/register

Advantages

  • Are there any benefits after joining in Brigii Family?

Expand the coverage and extend the time of the warranty. Please click the link for more details:

https://www.brigii.com/pages/brigii-family

  • What can I do if I forget my password?

You can retrieve your password from this page:

https://www.brigii.com/account/login?return_url=%2Faccount

User Manual:


  • I lost my user's manual. How can I get a new one?

The instruction is in the product box, please keep it properly for future reference. Or you can find the user manual on this link:

https://www.brigii.com/pages/manuals-download